Chapter 11: The Importance of Listening

Learning Objectives
  • Describe the differences between listening and hearing.
  • Explain the benefits of listening.
  • Discern between the different listening styles.
  • Identify the types of noise that can affect a listener’s ability to attend to a message.
  • Describe how a listener’s attention span can limit the listener’s ability to attend to a speaker’s message.
  • Analyze how a listener’s personal biases can influence her or his ability to attend to a message.
  • Define receiver apprehension and the impact it can have on a listener’s ability to attend to a message.
  • List and explain the different stages of listening.
  • Understand the two types of feedback listeners give to speakers.
  • Define and explain critical listening and its importance in the public speaking context.
  • Understand six distinct ways to improve your ability to critically listen to speeches.
  • Evaluate what it means to be an ethical listener.
Key Terms

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