Learning Objectives

1. Define intercultural communication.
2. Define and discuss the effects of ethnocentrism.
3. List and summarize the six dialectics of intercultural communication.
4. Discuss how intercultural communication affects interpersonal relationships.
5. Explain the Value Dimensions of Culture.
6. List the five questions that every society must answer, according to Kluckhohn and Strodtbeck, and identify the three potential responses to each question.
7. List and define Hofstede’s six dimensions of culture.
8. Identify four problems that critics have identified with Hofstede’s theory.
9. Define intercultural communication competence.
10. Explain how motivation, self- and other-knowledge, and tolerance for uncertainty relate to intercultural communication competence.
11. Summarize the three ways to cultivate intercultural communication competence that are discussed.
12. Apply the concept of “thinking under the influence” as a reflective skill for building intercultural communication competence.